Last updated: August 2026
 

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or make a booking with us.
 

Information We Collect
 

We may collect personal information that you provide to us, including your name, email address, phone number, booking details and any other information you choose to provide when making an enquiry or booking.

We may also collect basic information about how you use our website, such as your IP address, browser type and pages visited. This information may be collected through cookies or similar website technologies.
 

How We Use Your Information
 

We use your information to:

• Respond to enquiries and requests

• Manage and confirm bookings

• Communicate with you about your stay

• Provide information or assistance during your stay

• Improve our website and guest experience

• Meet our legal and administrative obligations
   

We will only collect information that is reasonably necessary for our business activities.
 

How We Protect Your Information
 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

We only provide access to personal information where it is reasonably necessary to operate our business, provide services to you or meet legal requirements.
 

Sharing Your Information
 

We may share your information with service providers who assist us in operating our accommodation business, such as booking, payment, website or technology providers.

We do not sell your personal information.

Where personal information is disclosed to overseas service providers, this will be handled in accordance with applicable privacy requirements.
 

Cookies & Website Analytics
 

Our website may use cookies and analytics tools to understand how visitors use the website and help us improve its performance and functionality.

If we use third-party tracking or analytics tools, these services may collect information about your interaction with our website. Where applicable, we will provide appropriate notice about these technologies.
 

Accessing or Updating Your Information
 

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Please contact us using the details below and we will respond to your request within a reasonable timeframe.
 

Privacy Concerns & Complaints
 

If you have a concern about how we have handled your personal information, please contact us so we can investigate and address your concern.

Email: villa14byron@gmail.com
 

We aim to resolve privacy concerns fairly and promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
 

Changes to This Policy
 

We may update this Privacy Policy from time to time to reflect changes to our business, website or privacy practices. The latest version will always be published on this page.
 

Contact Us
 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
 

Villa 14
Email: villa14byron@gmail.com
Phone: +61 432 602 910